Refund Policy
Short version: if a paid Zapfold product doesn't work out for you, email us within 14 days of your first purchase and we will refund you in full. No forms, no hoops.
1. 14-Day Money-Back Guarantee
Every first purchase of a Zapfold Paid Plan — whether a subscription or a one-time license — is covered by a 14-day money-back guarantee. If you are not satisfied for any reason, request a refund within 14 days of the purchase date and we will refund the full amount.
2. Subscriptions & Renewals
- You can cancel at any time; your access continues until the end of the period you have already paid for. Cancelling stops all future charges.
- Forgot to cancel? If a renewal charge goes through and you have not materially used the product in the new period, contact us within 14 days of that charge and we will refund it.
- We do not issue partial (pro-rata) refunds for unused time mid-period, except where required by law.
3. How to Request a Refund
Email [email protected] from the address used at checkout, including your order number or receipt (or the email your license key was sent to). That's all we need.
Purchases are processed by Polar Software Inc. (polar.sh), acting as merchant of record; approved refunds are issued by Polar to your original payment method, typically within 5–10 business days depending on your bank. You can also manage subscriptions and request support from your Polar customer portal.
4. EU / UK Consumers
If you are a consumer in the EU or UK, you have a statutory 14-day right of withdrawal. For digital content delivered immediately, you may be asked at checkout to consent to immediate delivery and acknowledge that this waives the statutory withdrawal right — our voluntary 14-day guarantee above applies regardless, and is in addition to any rights that cannot be waived under your local law.
5. Fair Use
The guarantee exists so you can buy with confidence, not as a free-usage loophole. We may decline refunds in cases of clear abuse — e.g., repeated purchase-and-refund cycles of the same product, or license keys that were shared or resold in violation of our Terms & Conditions.
6. Payment Disputes
If you believe a charge is wrong, please contact us first — a refund from us is always faster than a bank dispute. We respond to refund requests within 2 business days.
7. Free Extensions
Some Zapfold extensions are free. This policy applies only to paid purchases.
8. Contact
Email: [email protected]
Website: https://zapfold.com